FAQs

Shipping & Returns

Subscription Cancellation Policy
By subscribing, you agree to recurring charges based on your selected delivery frequency. Your subscription will continue until canceled.

  • Cancellations must be made at least 48 hours before your next billing date to avoid being charged. Once an order processes, it cannot be canceled, modified, or refunded.
  • Need help pausing or canceling? Contact us here - we’re happy to assist.
  • We strongly encourage customers to use their account portal or reach out to us in advance to manage or cancel their subscription.

How Can I Track My Order?
When your order is shipped, an automatic email will be sent to the email address you provided during checkout. This email contains a clickable tracking number that allows you to monitor the exact location of your package.

  • Please allow up to 10 business days for tracking updates to appear due to potential delays caused by weather, carrier processing times, and other unforeseen conditions.

For added convenience, you can also track your order directly on our website. Follow these simple steps:

  • Visit our website at bondedbrewco.com
  • Log in to your account
  • Navigate to 'My Orders'
  • Select the specific order you wish to track
  • Choose 'Track Shipment'
    ** You will be redirected to the carrier's website where you can access all the latest updates regarding your package.

How Do I Check The Status Of My Order?

  • To check your order status, follow these steps:
  •  Visit our website and log in to your account.
  • Go to 'My Orders.'
  • Find the order you want to check.
  • Click on 'Order Status.'
    ** You’ll be redirected to a page that shows the current status of your package.

Here’s what each status means:

  • Fulfilled: Your items have been gathered, packaged, and are ready to be picked up by the carrier.
  • Shipped: Your order has been picked up by the carrier and is on its way to you. Get ready to enjoy some great coffee!
  • Important Notice: During holidays and sale events, high order volumes may result in an additional three business days for handling and shipping. Rest assured, our team is working diligently to process and ship your orders as quickly as possible. We appreciate your support of our small business!

Do You Offer Free Shipping?

  • Yes, we offer free shipping on all orders of $99 or more within the 48 contiguous states in the USA. For orders below $99, Additionally, Coffee Club orders also ship free.
  • To qualify for free shipping, your order subtotal must reach $99 or more after applying any coupons, discounts, or rewards.

What Is Satisfaction Guarantee?

  • At Bonded Brew, we stand behind our products with confidence, ensuring that every purchase meets the highest standards of quality and taste. If for any reason you are not satisfied with our coffee or other products, simply reach out to us, and we will make it right.

Do You Ship To APO Address?

  • Yes. Be sure to enter the country as the United States, the city as APO or FPO, the state as Armed Forces Europe (AE), Armed Forces Pacific (AP), or Armed Forces America (AA), and the APO zip code.
  • The tracking information will only tell you when the order gets to the facility, then it's in the military's hands to get it there, so please be as specific as possible with the unit when filling in the address information. 
  • Unfortunately, we do not have a good way to provide tracking for APO shipments since once it leaves the USPS and enters the military/diplomatic mail system, we have no visibility.

Where Do You Ship?

  • At Bonded Brew, we are proud to offer shipping services to locations within the United States as well as territories, including APO / FPO / DPO addresses.

What Are Your Shipping Carrier Options?

  • When it comes to shipping your favorite Bonded Brew Coffee products to your doorstep, the company utilizes reliable and efficient shipping carriers. The brand offers customers the convenience of choosing from a variety of trusted carriers, including:
    • USPS
    • DHL
    • UPS
    • FedEx
    • Amazon

* NOTE: All orders will ship via USPS, DHL, UPS, or FedEx. The carrier will depend on your location and the weight of the package. If you need a specific carrier you must select it at checkout!
** NOTE: During holidays and sale events, shipping may get delayed.

Which Carrier Is Going To Deliver My Order?

  • We know that knowing the carrier responsible for delivering your order is crucial for many of our customers. Rest assured that the tracking information displayed on our website and the order confirmation email you receive will disclose the delivery carrier handling your package.
  • It's worth noting that some carriers utilize last-mile delivery services to ensure your order reaches you as quickly as possible.
  • If you have any questions regarding tracking or delivery, we recommend reaching out to the carrier directly. Providing them with your order number and tracking number will help expedite any inquiries you may have.

How Can I Return Or Exchange My Order?

  • Return Policy: We do not accept returns or exchanges on our coffee, as all of our coffee is roasted to order for peak freshness! Coffee due to its perishable nature and to food regulations, cannot be returned for credit or refund.
  • We accept returns on defective or unused items such as apparel and mugs. We cannot accept returns on used merchandise. Please be sure all merchandise (excluding coffee) items are returned within 30 days of the purchase date for a e-gift Card or refund. Original shipping fees will be deducted from credit or refund.
  • Customer is responsible for all return fees.
  • Special edition coffee, gift boxes and custom products (including grinds) CANNOT be returned.
  • Pre-ordered items cannot be returned and are not eligible for refund or exchange.
About the Coffee

Is Bonded Brew Fair Trade Coffee?

  • We strive to be different, rising above coffee free trade or fair trade. Bonded Brew Coffee searches for the best quality coffee beans, working directly with farmers and local co-operatives ensuring that the farmers are paid well above the fair trade prices. This provides an incentive for the farmers to produce excellent coffee and improve the standard of living in their community. It’s all about building a connection with whoever we are buying the coffee beans from.
  • At Bonded Brew, we are well aware of the sweat and grind our growers put into harvesting their coffee beans. This provides us with an understanding of the uniqueness and originality behind the taste of each coffee. We want you to feel this in every cup of coffee that has our brand name imprinted on it.

What Is The Difference Between Single Origin Coffee And Coffee Blends?

  • Coffee blends are a result of combining different coffee beans sourced from various origins. This meticulous process is undertaken to achieve a specific and desirable flavor profile that sets each blend apart. Bonded Brew takes pride in their expertise in blending coffee beans to create a unique and unforgettable coffee experience for their customers.
  • In addition to their signature blends, Bonded Brew also offers single origin coffees. These beans are sourced from a single location, typically a specific region or farm. Single origin coffees are known for their distinct flavor profiles that showcase the unique characteristics of the beans, and they originate from. These coffees are often available seasonally, adding an element of exclusivity to the experience.

How Fresh Is Your Coffee And How Soon After Roasting Will It Ship?

  • At Bonded Brew, we understand the importance of enjoying a cup of coffee that is bursting with flavor and aroma. That's why we roast our coffee daily to ensure that every batch is as fresh as can be. We go the extra mile by shipping your orders within 48 hours of roasting, with many orders even shipping out the same day. This means that when you order from us, you can rest assured that you are receiving coffee that is at the peak of its freshness.

How Should Our Coffee Be Stored And How Long Is It Good For?

  • As coffee lovers, we all want to enjoy a fresh and flavorful cup of coffee every morning. To ensure that your coffee stays at its peak freshness, proper storage is key. Here at Bonded Brew, we take pride in providing high-quality coffee beans, and we want to make sure you get the best possible experience with every brew.
  • Why Proper Coffee Storage Matters: Coffee is a delicate product that can easily lose its freshness if not stored correctly. Factors such as moisture, oxygen, and light can all contribute to the degradation of coffee beans, leading to a loss of flavor and aroma. To preserve the quality of your coffee, it is essential to store it in the right conditions.

Tips for Storing Your Coffee:

  • Use an Airtight Container: Storing your coffee in an airtight container helps to protect it from exposure to moisture and oxygen, which can cause it to go stale quickly.
  • Keep it in a Cool, Dark Place: Light and heat can also affect the freshness of coffee. To prevent this, store your coffee in a cool, dark place, away from direct sunlight or heat sources.
  • Freshness is Key: For the best flavor experience, we recommend consuming your coffee within 4 weeks from the roast date. After this period, you may notice a decline in the intensity of the flavor, and your coffee may not taste as fresh.

What Does Your Flavored Coffee Contain? 

  • Our flavored coffees are carefully crafted using a blend of coffee beans and natural & artificial flavorings, including Propylene Glycol. While we cannot disclose the exact details of our proprietary flavors, we can assure you that our products contain no sugars, sweeteners, carbohydrates, or oils.

Is Your Coffee Kosher Certified?

  • Unfortunately, at Bonded Brew Coffee, our coffee beans are not kosher certified.

Do You Offer Decaf Coffee?

  • The answer is a resounding yes! Bonded Brew understands that not everyone can consume regular coffee due to various reasons, which is why they have introduced their special Decaf Coffee found throughout the website.

What Is The Process To Decaffeinate Our Decaf Coffee?

  • Our Decaf coffee beans are currently processed using Methylene Chloride (MC) which is done by our supplier before we receive the beans. Unfortunately, due to shortages, we haven’t been able to get decaf beans using the Swiss Water process as we had in the past.We understand that some customers may prefer decaf beans processed using the Swiss Water process. However, due to recent shortages, we have temporarily shifted to using the MC method. Rest assured, we are actively working to secure a stable supply of decaf beans processed through the Swiss Water method to offer more options to our valued customers.
General Questions

Do You Offer Samples?

  • At this time, we do not offer samples, but we value your interest in our products. We believe that once you experience the exceptional quality of our coffee, you'll be hooked.

How Does Bonded Brew Give Back?

  • Bonded Brew is a proud supporter of our military. We make it part of our mission to give back to our military by sending donated coffee to deployed troops.

Accepted Payment Methods

We accept the following payment methods:

Credit Cards:
• Visa
• MasterCard
• American Express
• JCB
• Discover
• Diners Club

Digital Wallets:
• PayPal
• Google Pay

How Can I Change/Cancel My Order After It’s Been Placed?

  • We strive to fulfill orders as quickly as possible! Please verify that your order is correct before submitting your order and payment. Once your order is placed, we cannot make any edits or cancelations!
Subscription

What Do You Get With Your Subscription?

When you subscribe to Bonded Brew, you can expect a range of benefits that will elevate your coffee-drinking experience:

  • Freshly Roasted Beans: Your coffee beans are freshly roasted and carefully packaged to ensure maximum freshness. The beans are stored in resealable pouches, locking in the flavor until they reach your doorstep.
  • Variety of Blends: With each subscription delivery, you will receive a variety of coffee blends. This allows you to sample different types of coffee roasts and regions, expanding your palate and coffee knowledge.
  • Customization Options: Bonded Brew understands that every coffee drinker has unique preferences. That's why their subscription service allows you to customize the quantity and frequency of your deliveries. You can choose how often you want your coffee to be delivered, ensuring that you never run low on your favorite brew.

How Can I Manage My Subscription?

  • To manage your subscription—whether it's changing flavors, adjusting delivery frequency, or adding new products to explore a wider variety of coffee options—be sure to make these changes before your next billing date to ensure a seamless update to your preferences.
  • Steps to Your Subscription:
  • Log in to Your Account
  • Go to the "Manage My Subscriptions" section and select it.

How Do I Pause Or Skip My Subscription?

  • To pause or skip a delivery for your subscription, follow these simple steps.—be sure to make these changes before your next billing date to ensure a seamless update to your preferences.
  • Steps to Your Subscription:
  • Log-in to Your Account
  • Go to the "Manage My Subscriptions" section and select it.
  • Choose "Pause" or "Skip": Select the appropriate option to pause or skip your delivery.
  • You can now select if you want to Skip or Pause your Subscription.

How Do I Add A Product Subscription Or A One-Time Purchase Product?

  • You can easily add a new product to your subscription or make a one-time purchase in your account settings under subscriptions. Be sure to make these changes before your next billing date to ensure a seamless update to your preferences.

How Do I Change A Product In My Subscription?

  • You can easily swap your current product for a new one by following these simple steps. —be sure to make these changes before your next billing date to ensure a seamless update to your preferences.

How Do I Update My Credit Card Or Payment Information?

  • Updating or changing your credit card or adding a backup payment method to your subscription is easy. --be sure to make these changes before your next billing date to ensure a seamless update to your preferences.

How To Change The Frequency On My Subscription?

  • Changing the frequency of your subscription is easy. —be sure to make these changes before your next billing date to ensure a seamless update to your preferences.

How Can I Have My Subscription Shipped Earlier?

  • Getting your subscription shipped earlier is easy.—be sure to make these changes before your next billing date to ensure a seamless update to your preferences.
  • Steps to Your Subscription:
  •  Log in to Your Account
  • Go to the "Manage My Subscriptions" section and select it.
  • Click on "Get Now": This will create an immediate order in our system.
  • Select "Confirm".

How Can I Change The Shipment Date For My Subscription?

  • To change the shipment date for your subscription, follow these steps. —be sure to make these changes before your next billing date to ensure a seamless update to your preferences.

Steps to Your Subscription:

  •  Log in to Your Account
  • Go to the "Manage My Subscriptions" section and select it.
  • Click on "Next Order Date"
  • Set Your Desired Order Date:
  • Choose the new shipment date.
  • Click "Confirm" to Save Changes.

How Do I Cancel My Subscription?

  • We're sorry to hear that you want to cancel your coffee subscription.
  • Before we proceed with the cancellation, we recommend pausing your subscription temporarily to give you some time to consider your options. You can reschedule your next recurring date, skip your next order, or pause your subscription for as long as you need. These options allow you to continue enjoying the benefits of your subscription at your convenience.
  • If you still wish to cancel your subscription, we're here to assist you. —be sure to make these changes before your next billing date to ensure a seamless update to your preferences.

Steps to Your Subscription:

  •  Log in to Your Account
  • Go to the "Manage My Subscriptions" section and select it.
  • Click on "Cancel”.
  • Click "Confirm" to Save Changes.
Rewards Program

How Do I Join The Loyalty Program?
• Simply Create your account and start earning rewards.

How Can I Earn Points?
• Earn points by signing up, making purchases, and more! Check out the Ways to Earn section for details.

How Do I Redeem Points?
• When you redeem points, they are instantly converted into a unique discount code. You will see the code in your account under My Rewards, and you can use it at checkout just like any other promo code.

Do Points Or Codes Expire?
• Your discount codes do not expire. Once you redeem points, your code will always be there for you. However, points themselves will expire if there is no activity in your account for 12 months. To keep them active, just make a purchase, redeem points, or earn points in any way during that time.

Can I Combine Reward Codes With Discount Or Promo Codes?
• Our system only allows one discount code per order. If you would like to use a different promo code, do not worry. Your reward code will stay saved in your account so you can use it on a future order.

What If I Redeemed Points By Mistake?
• Once points are redeemed, they are converted into a discount code and cannot be turned back into points.

Why Did I Not Get Points For My Birthday, Subscription, Or Past Order?

  • Points are usually applied automatically, but there are a few cases where they may not appear:
  • For birthday points, your birthday must be added to your account at least 30 days in advance.
  • For subscription orders, points are added after each successful renewal, not before.
  • For past orders, purchases placed before you joined the program or before you created an account will not earn points.
  • If you believe points are still missing, reach out to our support team and we will be happy to take a look.

I Forgot To Use My Points At Checkout, Can I Apply Them Retroactively?

  • No, unfortunately points cannot be redeemed after a purchase has already been made.